FAQ

At Vespera Couture, each item is custom-made just for you. This allows us to ensure that every piece is crafted with care and attention to detail. Because of this, our standard shipping time is approximately 6-9 days from the moment you place your order.

Yes, we ship our collections worldwide! No matter where you are, you can enjoy the Vespera Couture experience. Please note that shipping costs and delivery times may vary depending on your location.

Absolutely! Once your order has been processed, we’ll send you a tracking number via email. You can use this number to monitor your package’s journey from our studio to your doorstep. If you have any issues or questions about tracking your order, feel free to reach out to our customer service team.

You have 14 days from the delivery date to initiate a return. If you’re not completely satisfied with your purchase, simply reach out to us, and we’ll provide you with all the steps and details you need to complete the return process. Please note that additional costs, such as return shipping fees, may apply. Our team is here to help ensure your return is as smooth as possible.

Once your order is placed, we start processing it right away to ensure you receive it as soon as possible. Because of this, changes or cancellations are generally not possible. However, if you need to make an adjustment, please contact us immediately, and we'll do our best to accommodate your request. Keep in mind that if your order has already entered production or shipping, changes or cancellations might not be possible.